hpwinn Privacy Policy

1. Introduction

hpwinn ("we", "our platform" or "our services") is an online casino and sports betting platform operating under international licensing. This Privacy Policy is established to explain how we collect, use, store and protect your personal information when you use the hpwinn.onl website.

By registering an account or using any service on hpwinn, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully in full before continuing to use the platform.

This policy applies to all players using hpwinn's services, including online slots, live casino, sports betting, fishing games and all other features available on the platform. Any changes to this Privacy Policy will be communicated to you through our official website.

2. Information We Collect

hpwinn collects various categories of information to ensure the services we offer are delivered correctly, securely and in compliance with applicable regulations. The information we collect includes:

• Identity Information: full name, date of birth, identification card number (MyKad), residential address and nationality.
• Contact Information: email address, mobile phone number and the username you register.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), bank account number for FPX purposes, or cryptocurrency wallet information (USDT, BTC, ETH) used for deposits and withdrawals.
• Usage Data: betting records, transaction history, gaming habits, activity logs and login session information.
• Technical Information: IP address, web browser type, device operating system, cookie data and other technical information generated automatically when you visit our website.

3. Purpose of Data Use

The personal information we collect is used only for the following purposes:

• Processing account registration and verifying player identity in line with international licensing requirements.
• Processing deposits and withdrawals securely through the payment channels supported by our platform.
• Providing access to all games and services offered at hpwinn, including online slots, live casino and sports betting.
• Managing bonus programmes such as the 200% welcome bonus up to RM888, VIP tiers Bronze, Silver and Gold, and other promotional offers you are eligible for.
• Sending service notifications, account updates and security-related information via email or in-platform notifications.
• Conducting internal analysis to improve overall service quality and user experience.
• Complying with legal obligations, licensing requirements and directives from competent authorities when required.

hpwinn does not use your data for third-party marketing purposes or sell your information to other companies.

4. Sharing Information with Third Parties

hpwinn prioritises the confidentiality of player data. We do not disclose your personal information to any third party, except in the following circumstances:

• Payment Service Providers: Financial data required to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency is shared with the relevant payment service providers solely for transaction verification purposes.
• Game Providers: The minimum information required to verify a player's account may be shared with game software providers such as PG Soft, Pragmatic Play, JILI and Spribe to ensure game integrity.
• Legal Requirements: If required by law, court order or directive from a legitimate authority, hpwinn may need to disclose certain information to the relevant party.
• Fraud Prevention: In cases involving suspected fraud, money laundering or illegal activity, relevant information may be shared with competent authorities.

All third parties working with hpwinn are required to comply with data security standards equal to or exceeding those we practise.

5. Data Security Measures

hpwinn implements various technical and organisational measures to protect your personal data from unauthorised access, loss, damage or improper disclosure:

• 256-bit SSL encryption for all communication between your web browser and our servers.
• Passwords stored in hashed format using strong algorithms — we do not store passwords in plain text.
• Strict internal access controls, where only authorised personnel may access players' personal data.
• Continuous system monitoring to detect and prevent suspicious activity or intrusion attempts.
• Regular security audits to assess and strengthen our data protection infrastructure.

6. Your Rights as a Player

Every hpwinn player has the following rights regarding their personal data:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Correction: If any information we hold is inaccurate or outdated, you may request a correction through account settings or by contacting our support team.
• Right of Deletion: Subject to legal and licensing requirements, you may request deletion of your personal data when you close your hpwinn account.
• Right to Object: You may object to the processing of your personal data for certain purposes by contacting us directly.
• Right to Data Portability: You may request your personal data in a machine-readable format for the purpose of transferring it to another platform.

To exercise any of the rights above, please contact the hpwinn customer support team via live chat or email. We will process your request within a reasonable timeframe.

7. Use of Cookies and Tracking Technologies

hpwinn uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential Cookies: Required for basic platform functions such as login, session management and account security.
• Performance Cookies: Help us understand how players use the platform for internal improvement purposes.
• Functional Cookies: Save your preferences such as language and display settings for ease of use.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the hpwinn platform.

8. Data Retention Period

hpwinn retains players' personal information for as long as your account is active or as long as it is needed to provide services. Once an account is closed, we will retain certain data for a period required by international licensing requirements and applicable laws, specifically for financial record-keeping and fraud prevention purposes.

Data that is no longer needed will be securely deleted or anonymised in accordance with our established internal procedures.

9. Amendments to This Privacy Policy

hpwinn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, licensing requirements or relevant laws. Any significant amendments will be communicated to players via the hpwinn website or by email.

The most recent update date will be noted at the top of this document. Continued use of the hpwinn platform after amendments are made means you accept the updated terms. We encourage you to review this Privacy Policy periodically.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the hpwinn customer support team:

• 24/7 live chat directly through the hpwinn platform
• Email: [email protected]

Our team is available to assist in Malay and English at all times. We are committed to responding to every privacy-related inquiry promptly and thoroughly.